Return or exchange your item/s as per our terms and conditions set out below.
Our return period is 30 days from date of order
Fill out the form on this page to obtain your RA Code.
Post your item to:
Shop 1, 22-24 Wells Street
Frankston VIC 3199
If you require an exchange please include an addressed + prepaid return Postage Satchel large enough to accommodate your exchanged garments, this way we can get your goods off to you immediately.
Items purchased on sale are eligible for an exchange for another sale item. We do not offer refunds on sale items.
We do not offer free returns.
Both the original and return postage costs remain the responsibility of the purchaser.
When your return/exchange is processed we will retain or refund postage as required to ensure your purchase was charged the correct shipping cost including covering the cost of exchange postage.
If all items are returned actual postage costs incurred by Preggi Central for your order will be deducted from your refund.
All returned items must be sent back in their original saleable condition.
All items will be inspected closely before your refund or exchange is processed.
We look for the following:
1) Unworn, original condition.
We often compare the returned garment to a new one in our shop.
2) Packaging and Tags must be intact
3) No perfume, deodorant, tan or makeup marks
(Please be careful when trying on garments)
4) Wash or wear evidence.
Smells of washing detergent will be rejected.
If your item does not pass inspection you may choose to pay to have it returned to you or we will dispose of the item.
We are unable to accept returns of undergarments, swimwear or pantyhose for hygiene reasons. However we do accommodate the exchange of bra sizes provided the items returned pass a full inspection.
We check each and every item that goes through our shop so hopefully this will not happen. (No baggies from china here - we inspect and steam everything)
If your item is faulty please get in contact as soon as possible. Your rights are set out under the Australian Consumer Law. After case assessment we will make arrangements to repair or replace the item; or provide you with a full refund at our option.