Frequently Asked Questions

ALL items are listed in Australia Dollars $AUD

We only ship to Australia.

 

      INSTORE LAYBY - NO LONGER AVAILABLE 

      With the introduction of Afterpay we have chosen to abandon Layby as a service.
      You are now able to select Afterpay and Pick Up Instore on our website - we have many customers who even do this from their mobile phones right in our store.

      You get the benefit of taking and using your garments straight away!! 

       

      AFTERPAY

      Preggi Central offers Afterpay to our online/mobile customers only. At this stage Afterpay does not offer an instore service option.
      Click here for more information on Afterpay.

       

      DO YOU HAVE A SHOP I CAN VISIT?

      We certainly do! Open 7 days a week. We are located at Shop 1, 22-24 Wells St, Frankston, Victoria. All our products you see on the website, are also available in our retail shop.

       

       

      CAN I RETURN UNWANTED ITEMS THAT WERE BOUGHT USING A GIFT VOUCHER?

      We only offer exchange for items bought with a voucher. Alternatively, you will be given a credit note for use at another time, to the value of the voucher. Postage costs are not refunded.

       

       WHY ISN'T MY SIZE AVAILABLE IN THE COLOUR I CHOSE?

      Our online store tracks the inventory available in our store and updates the internet stock live.  If we have sold out of a particular size or colour, you won’t be able to purchase that item online.  If you desperately want the item, just send us an email and we can let you know if/when the item will be back in stock.

       

      DO YOU HAVE MY ITEM IN STOCK?

      If the item you selected was placed in your cart, then it should be available for purchase as our inventory is updated live to reflect what is available in store. Sometimes however, glitches happen.  In the unlikely event that the item you selected sold out, we will contact you immediately to make arrangements either for a refund, or to let you know when the item will be back in stock.

       

      WHAT IF I DON'T LIKE THE ITEM I CHOSE?

      When your package arrives, if you simply don’t love your purchases as much as you thought you would, then just send them back to us for a refund, exchange or credit note (less actual delivery charges incurred by Preggi Central).  

      Be sure to read our terms and conditions for details on our returns policy.  You will need to cover the cost of postage when returning an item to us and for any replacement items sent back out to you. If your purchase had qualified for free shipping there will be a shipping and handling charge deducted from any refunds.

       

      WHAT IF THE ITEMS I BOUGHT DON'T FIT?

      If any item you purchased doesn’t fit, just send it back to us and we can either send you a replacement size, or offer you an exchange, refund or credit note (less delivery charges). If you're not sure about fit, please feel free to contact us for advice. Check out our terms and conditions for details on our returns policy.

       

      CAN I MAKE AN ORDER AND SHIP IT TO A FRIEND?

      Of course!  You can place and pay for the order, and just specify your friend’s address as the delivery address.

       

      HOW WILL I KNOW MY ORDER IS CONFIRMED, AND WHEN WILL MY CREDIT CARD BE CHARGED?

      You will receive an email confirmation as soon as your order has been processed. Your credit card will be debited immediately when you make a purchase at the checkout.

       

      I DON'T LIKE PROVIDING MY CREDIT CARD DETAILS OVER THE INTERNET. CAN I PAY OVER THE PHONE?

      Yes, of course! Although our site contains encryption technology which makes online transactions very safe, if you prefer, you can contact us over the phone to make a credit card payment.  Just call us for details on (03) 8759 3545.

       

      HOW WILL MY ITEMS BE DELIVERED?

      For most orders we use Sendle, Australia's up and coming Carbon Neutral Courier service or Australia Post.

      For Express Post and some remote locations or PO Boxes we use Australia Post Satchels also.

       

      WHEN WILL I RECEIVE MY ORDER?

      In general, Melbourne deliveries arrive overnight and deliveries to nearby cities within 2-3 days. If you are in a more remote location it may take up to 5-7 days.

       

      NO ONE KNOWS I'M PREGNANT - WILL YOUR PACKAGING GIVE IT AWAY?

      If you would like us to leave any Preggi Central branding off the outer layer of packaging, please send us an email to sales@preggicentral.com and we will be sure to oblige. Your secret is safe with us!

       

      MY ORDER HASN'T ARRIVED, WHERE IS IT?

      All packages have a tracking number which will be emailed to you.

      You will be able to click the link in your email to track your parcel's progress.

       

      MY ORDER WAS REFUSED - WHY AND WHAT CAN I DO?

      Preggi Central Stores Pty Ltd reserve the right to refuse online transactions that have characteristics in common with fraudulent orders. These may include but are not limited to multiple attempts to pay being unsuccessful, unusual purchasing behaviour (ie unusually large transactions with many different sizes purchased), mismatched addresses and/or names, previously fraudulent behaviour. 

      If your order has been automatically refused in error please contact the shop on (03) 8759 3545 and our friendly staff will be happy to help you.

       

      WHO IS PREGGI CENTRAL?

      Preggi Central began trading in October 2006.

      Taken over by new owner Shelley Knox in Feb 2017. You will often find Shelley in the shop working with our beautiful customers - her favourite place to be! If not there Shelley can be found behind a computer working on our website or selecting the next new arrivals in our impressive collection.

      Shelley is a local Mum to two daughters.

      We are a registered Australian company (ABN 90 616 918 051) trading in Frankston, VIC 3199.

       

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